This will be longer than most other posts, FYI.
I am a Sprint User (HTC Evo, and Sierra Wirelss Pro WiFi hotspot). Also have an Asus Android Transformer Tablet.
Here's the deal. Android does not have the Java RTE (Run Time Environment) so BlackBoard site works but renders discussion board posts un usable when post is beyond one level. All browsers tested did not work:
Tested: Miren, Firefox, Dolphin HD, Opera, Default browser, SkyFire. Conclusion that Java RTE on Droid came from Google search.
Ok, cool, enter BB Mobile Learn. Download and install on Evo. First time error message: Your university does not support, but Sprint Users can access through a partnership BB and Sprint have. What? I am on Sprint. Wait 30 minutes, try again. Slow, but Success. I can read discussion boards! Awesome!
Move to Tablet. Download / Installed. Error, must be Sprint User. Oh yeah, only connected through WiFi on tablet. Ok, turn Evo to hotspot. Connect Tablet to Evo HotSpot. Same Error. Try again, didn't get that said your school hasn't turned on this funtionality. Notify me button appears. Enter email address. Go to Sprint store, inquire about why happening. They don't know as I am on the Sprint network. Ok fine, get me a wifi hotspot. Done. Setup hotspot (overdrive pro). Connected to device on tablet. Sweet, click BB Learn. No Joy! Error your institution ... Blah Blah. Sprint users blah blah. What? I am on the sprint network, am a Sprint user what gives?
Fast forward. Saturday. Email. Good news your institution has turned on this feature. AWESOME!!! Ok, so try to login on WiFi at home. No Joy. Sprint users only Blah blah. Fine, turn on Overdrive unit and connect to its WiFI instead. Done. BB Learn, No JOY, must be a Sprint User.. What is going on here?
I realize this is Bleeding Edge technology and the bugs need to be worked out, but for real? Starting to get angry here.
Sprint no help. Thus far Blackboard no help. Institution, helpful beyond belief, but everything they can do is done. Hmm. Ideas?
If your tablet is connecting to the Internet via a WiFi hotspot that happens to go through Sprint, all the Blackboard Mobile app (installed on the tablet) knows is that the tablet's using WiFi to connect to the Internet, and that's not supported under the version of Blackboard Mobile that your school has installed. That's why you're getting the message that you're getting.
Thanks for the reply. That is kind of what I suspected unfortunatley.
When I looked online with the partnership program and read about it they had a WiFi hotspot shown as being part of that network affiliation. Hence why I thought it would work.
Perhaps you can decipher what this email below is all about then. BTW I have uninstalled the app and re installed it. Shut down the tablet, powered back on, cleared cache etc. Still get the insitution has not enabled but... sprint users can access. This is the notification email from BlackBoard yesterday. Institution left out on purpose.
Thank you so much for downloading Mobile Learn. We are thrilled to report that School Name has enabled Mobile Learn! Simply re-open Mobile Learn from your mobile device, search for your institution, log in with your school ID and password, and enjoy!
Thank you for your support and patience-- we truly hope you enjoy Mobile Learn.
The Blackboard Mobile Team
If only it were that simple Blackboard Team.
Exact Error Message:
Sorry, you can't access the application. You'll be able to login using the application if your institution licesnses Blackboard Mobile Learn. Or, Sprint users can use Blackboard Mobile learn at no cost to the institution due to a partnership between Sprint and Blackboard.
This is what the error message is trying to tell you:
There is a no-cost version of Blackboard Mobile that the school can sign up for which allows access by Sprint Android/Blackberry/Palm devices via either Sprint 3G/4G or WiFi, or iOS devices using WiFi. The HTC Evo is a Sprint device, but the Asus tablet is not.
If your school licenses Blackboard Mobile Learn for an annual fee, both Android/Blackberry/Palm and iOS devices can access via WiFi or 3G/4G with any carrier.
© Blackboard, Inc.